- Factor Cost Advantage
- Superior Competency
- Utilization Improvement
- Economy of Scale
- Business Risk Mitigation
Availability of highly qualified
skill pool and faster adoption
of well-defined business processes
leads to higher productivity
gains without compromising
on quality.
Customers across verticals
like Insurance, Banking, Pharmaceuticals,
Telecom, Automotive and Airlines
seem to be the early adopters
of Business Process Outsourcing.
Of the vertical listed above
insurance and banking are
able to generate bulk of the
savings purely because of
the large proportion of processes
they can outsource like claims
processing, loans processing
and client servicing through
call centers.
Improvement in cost, quality
and productivity has encouraged
customers to rapidly scale
up their offshore operations.
It is no longer seen as a
one-time cost reduction or
process improvement but customers
are demanding year-on-year
improvements in process metrics.
Large English-speaking workforce,
low labor costs, appropriate
time-zone difference with
the West and the brand equity
built by the software services
sector are compelling reasons
for choosing India as the
BPO destination.
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